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How do I book?

You can book by calling one of the team on +44 208 891 2323 or emailing beds@zzz.co.uk. Please just tell us which apartment or villa you would like to book and which dates you require. We will need your name and company name and full contact details, including your email address and telephone number.

What do we need to book?

Once we have found you the perfect apartment, all we need is your name, email address and telephone number as well as your company name and invoice address, your name, email address and telephone number. We will then send you a booking confirmation and invoice. We will need the signed booking confirmation and a 50% deposit payment in order to secure the booking for you.

Can we pay in Sterling?

Yes, it is possible to be invoiced in sterling, just let us know and Sam will convert the invoice for you.

How do I make the payment?

You can pay us by bank transfer or by credit card. If you choose to pay by credit card there will be a commission of 2.9% to pay which is levied by the credit card company.

Do I need to pay a damage deposit?

You do, yes. We take a damage deposit to act as security for the owner against any damages which may occur during the rental.

How much is the security deposit?

This is usually €650 for studios and one bedrooms and €1,000 for bigger properties. If it’s an especially smart apartment or a villa the security deposit may be higher

When will the deposit be refunded?

We will refund the security deposit to you within four weeks of the end of the rental period, assuming there are no damages. This will be returned using the same method in which it was paid to us.

You can also use your security deposit to secure your apartment for the next show! We can convert it into a booking deposit to make sure you can keep the apartment you love and then make up the 50% deposit payment 6 months before the next show.

We won’t be staying for the whole event – can we only book a few nights?

Accommodation for an event is usually booked for the show and not by the number of nights so it won’t affect the price. Why not stay and make the most of the week?

Can we stay longer than the show dates?

This normally isn’t a problem at all as long as the apartment is available. Let us know the dates you would like and we’ll be happy to find out for you!

What if I need to cancel?

Cancellation ten weeks or more before arrival will result in the loss of the 50% booking deposit.

Cancellations within 10 weeks will result in total loss of payment, we will however try to find you a replacement booking in which case the final balance (50%) will be refundable less an administration fee of € 200.

What do I need to bring?

We make sure we provide all the essentials! There is a welcome pack waiting for you in your apartment on check-in and we even provide a set of Aromatherapy Associates toiletries. All apartments have ironing facilities and hair dryers, and if not we’ll be able to bring some around for you.

What do you recommend is the best means of transport in the area? – Barcelona

When we’re in Barcelona it’s super easy to jump in a taxi driving past or to get the Metro. There is always a stop nearby and it’s not difficult to navigate your way around…even if you don’t speak the language!

What do you recommend is the best means of transport in the area? – Cannes

Everything is accessible by foot! It can be almost impossible to get a taxi around the centre of Cannes but if you are heading out of town it’s best to get a taxi.

The best way to get up and down the coast is to get a train. You’ll find the train station at 1 rue Jean Jaures.

How do I know what to do on arrival?

We will send you all the information you need to know before your arrival.

One of the ZZZ team will be at your apartment to meet the first guest to arrive, they will show you around and make sure you are all settled in.

What number do I call/ who do I contact if we have problems/questions? – Barcelona

When in Barcelona the best number to use is + 34 6 37 03 19 07. We will make sure you have this number before you arrive and it will also be on your key ring in case you need it while you are out. It’s always best to try this number first as the team nearby will be able to help you straight away.

What number do I call/ who do I contact if we have problems/questions? – Cannes

When in Cannes the best number to use is + 33 6 17 63 37 82. We will make sure you have this number before you arrive and it will also be on your key ring in case you need it while you are out. It’s always best to try this number first as the team nearby will be able to help you straight away

 

Will there be towels and linen available in the apartment?

Yes we provide towels and linen in every apartment. If you would like to receive additional towels and linen let us know and there will be a small additional charge.

Is cleaning included?

The final clean is included in the price. If you would like additional cleaning during the week let us know and we will be able to get it organised for you, for a small additional charge.

What time can I check-in?

Check–in is technically after 16:00 but we will do our best to get you into your apartment as soon as you arrive.

If you are arriving after 22:00 you will need to get a taxi to your apartment we will arrange for a taxi to pick you up and check you into your apartment.

What time is check-out?

Check–out is technically before 10:00 but if the apartment is available we’re happy for you to stay a little longer.

Do I need to clean the apartment?

We provide an end of stay clean but please make sure the rubbish has been taken out, the dishes are clean and the apartment is left in a reasonable state.

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